It's easy to request a ride using the Bliq app.
After deciding on your destination and selected category please complete your request.
Verify the accuracy of your position by examining the green pin on the map and try adjusting it as necessary.
If you are unable to request a ride, please choose another payment method.
If the issue persists, please continue according to the applicable scenario:
1. Account Suspension: Follow the instructions in the pop-up message. Please contact us for more information.
2. Incomplete Authentication: The system may ask you to authenticate yourself in the app by following the instructions provided. After passing the security check, you can request a ride.
3. Insufficient funds: The system may validate your card on temporary reservations. Make sure you have enough funds on your card and top up your account as needed.
4: You are outside of your city's service area: If you see the message "Service is not yet available here," either we do not operate in your service area at all or we are outside your city's service area. All of our active cities can be found on our website.
5: Technical Issues: If you experience any issues, please take a screenshot and contact our support team with as much details as possible.
It is recommended to have all your notifications for the Bliq app turned on so that you are kept informed of any updates for your trip and other important information regarding your account.
You can usually do this by going to the Notification section within the Settings area of your mobile phone.
To avoid any charges, make sure to cancel your ride within 3 minutes of booking it. Here's how:
Once the driver arrives at your pickup spot, you'll have a free of charge waiting period to account for any unforeseen delays.
If the waiting time extends beyond this, additional costs might be added to the ride to compensate the driver.
If you do not show up, the driver can report this, and you might incur a "no-show" fee. The time of the free of charge waiting time, the price for each waiting minute afterwards, and the "no-show" fee may vary based on your city.
If the driver arrives at your pickup location and you don't appear within a reasonable amount of time, you might be charged a no-show fee.
The amount may vary depending on your city.
If your payment method encounters an issue, you will be notified to either update your payment details or opt for an alternative method.
However, it's important to note that transitioning to cash payments might not be an available option.
Should the problem persist, regrettably, you won't be able to utilize our service temporarily.
In such cases, your Bliq account activities related to ride bookings might be temporarily suspended until the payment issue is resolved and any outstanding payments are duly settled.
You can choose the payment method that you are most comfortable with before the trip is booked from the suggested payment methods on the app.
Once it is chosen, that payment method cannot be changed for that specific trip.
Our refund policy involves automatic refunds for charges if Bliq cancels your ride due to unforeseen circumstances.
Please note that any refund is processed after payment capture.
Feel free to contact our support team on the support channel if you have any questions related to refunds.
Please request a new invoice from the trip history within the ride.
If you need additional help or information, please contact our support team within the app or email the following address : support@bliq.ai.
Bliq rides are currently exclusive to Berlin, Germany. However, Bliq's price comparison feature extends globally, allowing you to compare offers from Uber, Bolt, FreeNow, Lyft, DiDi, and Solu in over 10,000 cities worldwide.
If you've lost something during your ride, the first step is to check if you can find the driver's contact information.
Reach out to the driver directly and ask if they can help you locate your lost item. If that doesn't work, don't worry! You can still get help by contacting our support team or the support team of the app where the trip happened.
Make sure to have all your trip details ready so we can assist you in the best way possible.
Best of luck finding your item!
Important: While we are eager to help you find any of your missing, forgotten, or lost possessions, it's crucial to understand that neither Bliq nor our drivers can be held responsible for anything left in a car after the trip has ended.
For your safety and comfort during your trip, drivers are required to keep their vehicles regularly clean, sanitized, and well-maintained at all times.
Please do not hesitate to contact our support team or to send an email to support@bliq.ai with more details so that we can better investigate the situation.
Thank you for your understanding, and safe ride!" 🚗✨
When a driver joins Bliq, it's all about providing top-notch service. However, if you ever feel like you didn't get that, then we are here to help you out !
Just reach out to us by contacting our support or by sending an email to support@bliq.ai
Provide us with the trip details, some details about the issue, and we'll take a look into it.
We aim to investigate all issues reported, and the feedback provided will be used to improve our service for you and other passengers.
We want your ride with us to be as safe as possible. Here's what you can do to help ensure your safety:
Your driver might choose a longer route in order to avoid traffic or certain road conditions.
Before the ride begins, you can also talk to the driver about your desired route.
Please use the app or this article to contact our support team if the final pricing differs from the shown estimate.
Note: The total cost will adjust if you modify your destination after booking a journey.
You can notify family and friends of your estimated time of arrival (ETA). They will be able to see your trip on the map in real time as a result.
You'll be permitted to divulge: When your driver gets to where you're being picked up, when you get to your destination.
Use the screen's bottom slider to share your estimated time of arrival, then click Share.
Note that ETA times can change: An ETA may vary due to outside factors like high traffic or construction on the roads etc.
Reviews help us retain good drivers and provide safe, quality service.
Each time you complete a trip, you are given the opportunity to rate your experience.
1 star means bad service, and 5 stars means very good service.
Detailed feedback about your ride experience would also be very helpful!
If you accidentally happen to give us the wrong rating, unfortunately, we cannot change it.
However, feel free to contact our support team to let us know.
The standard maximum number of passengers is 4, unless otherwise listed in the app.
If there was an objective reason, such as too many passengers, oversized or unsafe luggage, etc., the drivers still had to obey safety and transport regulations.
If that was not the case and the decision was made on a more subjective basis, please contact our support team within the app or email support@bliq.ai.
We will need your feedback in order to investigate the situation and understand what happened.
Depending on the address where you want to be picked up, time of the day, weather conditions, driver availability, etc., you might experience difficulties finding a ride at certain times and conditions.
Luckily, with Bliq, you are also able to compare prices and waiting times across multiple platforms.
So you'll have the best chances of finding a ride, whether it's with Bliq or another app.
If this is not the case and you believe that your situation may have a more technical reason, please contact our support team within the app or email support@bliq.ai.
Drivers are only allowed to pick up passengers after previously registering and providing documents.
They have to use specific cars that have been previously registered with Bliq.
This is for your safety, according to current regulations. If the driver and the car do not match the name, photo, license plate, color, and model, etc., please don't get in the car and contact our support team within the app or email support@bliq.ai.
In case of an emergency or accident:
You can also use our support channel once the situation is stable, but the first point of contact should always be the relevant authorities.
They are able to offer physical assistance more efficiently and quickly. We hope you never find yourself in this situation.
Enjoy safe and responsible rides with Bliq.
Creating a Bliq passenger account is easy, quick, and intuitive.
1️⃣ Sign up with your phone number.
2️⃣ Validate the code.
You will then be able to connect your other apps to compare prices and waiting times and make the best decisions.
Bliq is currently compatible with Uber, Bolt, FreeNow, Lyft, and other platforms, depending on the country where you are using the app.
No need to worry. If you're having trouble logging in into your account, please ensure you're using the correct phone number associated with it.
Double-check for any typos or errors. If the issue persists, please reach out to our support team.
We will try to help you out and get you back on track. Just send us a message, and we will take care of it for you! -😊
Once you've finished the sign-up process, it's time to connect your apps to Bliq.
This way, we can provide you with more detailed and precise price estimations and offers.
Just hit that "Connect" button next to your provider’s app name, and you're good to go! It's that simple! 🚀
If you want to edit your account details, here are the steps:
1️⃣ Go to "Account details."
2️⃣ Edit your first or last name or your email address
Please note that your telephone number cannot be changed.
Several factors could lead to the blocking of your account:
Unpaid trip, utilizing credit cards that have been reported missing or stolen, abuse of the spreading of invite-a-friend codes or any type of wrongdoing that involves faking a person's email address.
Kindly reach out to our in app support or via email at support@bliq.ai, and we will assist you in resolving the issue and providing guidance.
Please don't hesitate to reach out to our support team for help, If you're experiencing any issues with the Bliq app.
If you still want to go ahead and delete the account, here are the steps to follow:
1️⃣ Go to "Account details."
2️⃣ Scroll down to find the option to "Delete account."
We'll be sad to see you go.
Please Note that your account will immediately and permanently be deleted once you finish the above-described process.
There are Bliq Driver pages or accounts on Facebook and YouTube. These display videos containing statistics and leaderboards from drivers using the app around the world since 2021.
There are also tutorial videos on how to use the Bliq Driver app.
Please see the links for these below:
https://www.youtube.com/@BliqDriver
https://www.facebook.com/BliqDriver/
https://www.instagram.com/bliq.driver/
We are honored to be featured in various articles around the world.
Here is a short list with some of our favourites:
Maintaining a polite, safe and friendly environment is one of our priorities.
This is why the role of moderator is very important.
Here are the regular steps to becoming a moderator:
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Only selected applicants will be contacted.
All moderators are still subject to the same community guidelines for the chat.
Your rank on chat is directly influenced by your activity over the past 30 days.
The more trips you complete in Bliq - the higher your rank.
This is an objective reflection of how familiar you are with the app, how well you know the features and functionality.
So other drivers can quickly see if your advice and opinions are knowledgeable.
Maintaining a polite, safe and friendly environment is one of our priorities.
All drivers should feel welcome, appreciated and respected in this community.
Here are the best ways to ensure this, the Bliq community guidelines:
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Repeatedly breaking the community guidelines might cause the loss of access to chat. (temporarily or permanently, depending on severity).
The app will remain completely functional otherwise at all times.
We look forward to many pleasant conversations, feedback and recommendations within the Bliq community.
In order to have meaningful interactions and conversations on chat, we only enable chats for the most active cities in Bliq, where there are many active drivers.
If you would like us to also enable chat for your city, the solution is simple:
Invite more drivers and grow the local community so you can enjoy all the features that Bliq has to offer.
The chat offers several ways of interacting with the other drivers in Bliq:
- you can send texts, photos or audio messages;
- you can reply or react with emojis to a specific message (long tap on that message);
- you can delete your own messages (long tap on your message).
To be able to use the chat, you must activate or extend the ChatPass. The required number of tours per week is displayed in the app at all times.
To contact Bliq Support, open your profile in the driver app.
Here you will find the item “Contact support”.
Please write us as precisely as possible how we can help you and add all the information we need to identify, for example, a ride you have questions about.
While integrating all your platforms in a single app and enabling automation, the resource consumption dedicated to Bliq is significant.
It’s important to make sure that your device continues allowing access to these resources whenever you are Online on Bliq, in order to update your location and make sure you are getting the correct trips and the fair payment.
If the app has recently started operating in your country and is already integrated in Bliq: we can quickly enable it.
If the app is not currently integrated in Bliq: please ask one of the app representatives to reach out to us and we will explore the best way to offer access to that platform directly in Bliq.
The more drivers use Bliq in your city, the more features we can enable there and the more statistics you will have access to, as well as more interesting conversations on chat.
Invite other drivers, grow the local community so you can all work more easily and more informed.
Bliq works worldwide, already in more than 40 countries.
As long as one of the platforms available in Bliq is also operating in your country, you can use Bliq to control that platform.
If your country or city is not yet on the list, please reach out to us via the in-app support and we will gladly consider adding it, depending on your local activity
Tens of thousands of drivers have been using Bliq on 6 continents since January 2021.
The app is distributed through the official app stores and is regularly reviewed with each update to ensure that we meet all security and privacy requirements.
You can read part of the legal framework here:
https://en.wikipedia.org/wiki/Reverse_engineering#Legality
https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32001L0029
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It is important that you take the same responsible approach to using Bliq as you do with your other platforms.
Keep a close eye on your activity score and rating, be polite to passengers, don't use software such as fake GPS or make fraudulent requests.
The same rules apply as for all platforms. Make sure you follow these guidelines
Because you are still working on your same driver account, you will continue getting the same requests as you would in the classic apps.
However, because Bliq facilitates using multiple platforms on the same screen, it’s easier to increase the volume of overall requests by just using more apps than you normally would.
Same effort on your part, but significantly more demand thanks to Bliq.
Because you are still working on your same driver account, all your activity is still tracked as in the classic app.
Progress towards your incentives, bonuses, quests, etc is properly documented so you can remain eligible for those rewards, based on your activity
Because you are still working on your same driver account, all your activity is still tracked as in the classic app.
Missing, rejecting, accepting, cancelling, completing trips, everything is documented in your classic apps as well.
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Depending on your country, some platforms might have minimum activity criteria in order for you to continue using that platform.
Please ensure you always follow the platform guidelines and work responsibly.
Bliq trips will be paid out on a weekly basis to your fleet owner.
The use of some functions in Bliq is currently free of charge.
There is a commission fee for our own Bliq rides. You can find the exact fees for your city in our fee schedule.
We’re currently focused on ridehailing in general (ridesharing, taxi and more non-conventional methods of transportation around the world).
Delivery is definitely something we are planning on integrating soon and we remain curious about other industries afterwards.
Whenever you need help, you can contact us via:
Reporting an issue from your activity history is the most effective method, since it’s the quickest way for us to identify the date, time and trip you are referring to.
Changing your phone number is very simple:
Bliq is currently available in 10 languages.
If your phone is in one of these languages, the Bliq interface will automatically be in this language as well:
In all other cases, the interface for Bliq will be displayed in English
After connecting your apps, you can decide to set an app to Offline indefinitely.
To do this:
Open the point "statistics"
Here you can see your performance overview and your total income.
Of course, you can also filter these for a specific period.
The Bliq map has multiple view modes, covering various information:
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Some of these modes might only become available when you reach a certain activity volume on Bliq or when there are enough active drivers in your city.
Invite more drivers and grow the local community so you can enjoy all the features that Bliq has to offer.
The simplest way to login to Bliq is by using your phone number. You don't need a password.
After acceptance, you have the option of contacting the passenger. To do this, swipe your current booking upwards to see the option.
You can now choose whether you want to call them or send them a message using the chat function.
The first time you accept any trip and tap the “Navigate” button, you will be asked to select between one of the navigation methods that we support.
That will become your default navigation method for future trips.
Whenever you are in a trip, you can switch between the navigation methods by tapping on the 3 little dots on the right side of the “Navigate” button.
How to change your vehicle or other platform settings, such as the radius:
1. switch to offline mode
2. you will now find an icon on the map to open the settings
3. make your settings or select another vehicle.
When using multiple platforms at once during peak times, it’s common to get requests on 2 or more platforms at the same time.
It’s enough to accept a request on one platform and we will switch the other platforms Offline as soon as possible.
As soon as you accept a trip from one platform, the other platforms automatically switch Offline (as soon as possible).
Immediately after ending that trip, if you have not accepted another trip on the same platform in the meantime, the other platforms automatically switch Online (as soon as possible).
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If you are looking at 2 requests at the same time:
Bliq automation helps you work easier and safer.
Based on your preferences, we can automatically accept the best requests or reject other requests.
Basic example (we recommend to begin with a single factor):
Potential cases:
Advanced settings (multiple preferences must be met at the same time):
Potential cases:
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In order for automation to work (accept or reject a trip automatically),
all your preferences for accept or reject must be met at the same time.
Bliq was developed to help drivers work more easily and safely and make better decisions.
The easiest way to use Bliq:
Connect your Bliq account and get exclusive Bliq rides.
Additional options:
-Your benefits: You see all the information before accepting a trip.
-Activate automation to accept/reject rides based on your preferences.
-Check the map for dynamic prices and see which areas in your city are particularly busy at any time.
We are constantly expanding the feature list and improving the app based on feedback from the rider communityThe more drivers use Bliq in your city/country, the higher up on our priority list you are; so recommend other drivers and grow the local community to enjoy the best experience on Bliq.
Each driver uses Bliq for various reasons.
Here are the most popular ones:
1) Know more about the trip.
With Bliq, you can see all information already before accepting your trip. This helps you make better decisions, work smarter and more profitably. This means more time for your family, friends or passions.
2) Automate your decisions.
By enabling automation, you take away the guesswork and can act more quickly. It’s especially useful for those cases when apps send the same request to multiple drivers at once. Tell us when to accept or reject a trip and we’ll follow your guidelines.
3) Earn more
With a fair commission, you will keep more money from each trip in your own pocket.
For most platforms: as soon as you connect them to Bliq, they will automatically disconnect from the classic app and vice-versa.
There are some exceptions, but it’s always a good idea to close the classic apps even if you are able to stay connected to both at the same time.
You are still working on the same platform in the background, so you don’t need to keep the classic apps open as well.
Everything happens on Bliq under normal circumstances.
TEST TEST
Bliq was designed for drivers in general, ridesharing and taxi. If you’re working with one of the platforms on our list, you can get their trips directly in Bliq, with a few extra perks.
Go to the MULTI tab. Tap “Add apps” or just try to switch Online from the top. You’ll see a list of available apps. Try to connect an app. You’ll need to input your credentials (email / username / phone / password, depending on the specs of each app).
Once you’ve connected all your apps, switch Online and you’ll start seeing offers. You’ll always need at least one app to switch Online.
